Cancellation and Refund Policy
Last Updated: 07-01-2026
At Aizen Media, we value your satisfaction and understand that circumstances may arise
where you need to cancel a service or request a refund. This Cancellation and Refund Policy
outlines our guidelines for such situations.
1. Overview
- AIA Framework is a done-with-you/done-for-you client acquisition service where your team builds sales funnels, runs ads, drives traffic, and helps clients book appointments and close deals.
- There is no trial period, but there is a performance-based refund on the setup fee if agreed results are not delivered within the refund window.
2. Pricing & Structure
- One-Time Setup Fee (refundable under conditions below):
- Funnel/website or landing page build
- Ad account and tracking setup
- CRM/automation system setup
- Initial strategy + live consulting in month 1
- Ongoing Fees (Non-Refundable):
- Monthly service/system maintenance fee
- Ad spend paid to ad platforms (Meta/Google etc.)
- Third-party software/tool subscriptions
3. Refund Eligibility
- Full Refund Window: Up to 45 days from the end of the 2-week warmup period (or from agreed “go-live” date – define this clearly in your final version).
- Eligibility Condition: You did not deliver the guaranteed number of leads/appointments defined in the signed agreement.
- Non-Eligibility:
- Leads/appointments were delivered, but the client failed to close them (closing performance is explicitly the client’s responsibility).
- Client delayed or failed to provide required inputs (offer details, pricing, access, approvals, creatives, etc.).
- Client paused campaigns, interfered with funnels, or changed targeting/offer without your consent.
4. Non-Refundable Items
- Ad Spend: All advertising spend paid to platforms is never refundable, regardless of performance.
- Third-Party Tools/Subscriptions: Any software, CRM, call tracking, or automation tools used for the project are fully non-refundable.
- Monthly Maintenance/Service Fee: Recurring fees charged after setup are non-refundable once the month has started.
5. No Partial Refunds
- There are no partial refunds on the setup fee.
- Refunds are all-or-nothing and only apply if the performance guarantee is not met within the defined window.
6. Performance & Client Responsibilities
To make your policy enforceable and fair, add a “Client Responsibilities” section, for example:
The client must:
- Attend scheduled onboarding and consulting calls.
- Provide accurate business information, offers, pricing, and qualification criteria.
- Respond to leads/appointments promptly (e.g., within X hours).
- Not stop, pause, or significantly alter campaigns/funnels during the guarantee period without your approval.
If these responsibilities are not met, the guarantee and refund eligibility are void.
7. Anti-Abuse Protection
You can include wording such as:
You reserve the right to review campaign data to confirm whether agreed KPIs were met before approving any refund.
Refunds are not available if the client clearly receives the contracted number of leads/appointments and then requests a refund simply because they did not close deals.
- Cancellation Policy
1.1 Service Cancellation
- You may cancel your service(s) only before 24hours of your purchase.
Simply contact our customer support team at support@aizenmedia.com - You may cancel your service(s) even after 24hours on special considerations only.
- Cancellation requests must be made through e-mail only.
- The effective date of cancellation will be the date on which we receive your
cancellation request.
1.2 Cancellation Fees - Cancellations made within 24 hours of purchasing a service will not incur any
cancellation fees. - For cancellations made after 24 hours but before the service has begun, a
cancellation fee of 40% of the total service cost will apply. - If the service has already begun and the customer requests for cancellation, a fee of
75% of the total service cost will be applied.
- Refund Policy
2.1 Eligibility for Refunds
- Full refunds are available for services cancelled within 24 hours of purchase,
provided the service has not begun. - Partial refunds may be issued for services cancelled after 24 hours or after the
service has begun, depending on the circumstances and progress of the service. - No refund will be processed if the objective of the service is fulfilled.
2.2 Refund Process - To request a refund, please contact our customer support team at :
support@aizenmedia.com - All refund requests must be made within 7 days of the original purchase date.
- Refunds will be processed using the original method of payment, unless otherwise
agreed upon.
2.3 Refund Timeframe - Approved refunds will be processed within 90 days of the refund request approval.
- The time it takes for the refund to appear in your account may vary depending on
your payment provider.
- Exceptions
3.1 Custom Services
- Custom or personalized services may have different cancellation and refund terms,
which will be communicated to you before the service begins.
3.2 Promotional Offers - Services purchased under special promotional offers may be subject to different
cancellation and refund terms, as specified in the offer details.
2.4 Non-Refundable Costs and Expenses - The following costs are strictly non-refundable under any circumstances, including but not limited to:
- Advertising spend paid to third-party platforms (e.g., Meta/Facebook, Google, YouTube, etc.)
- Any third-party software, tools, subscriptions, licenses, or platform fees purchased or activated on behalf of the client
- Setup, onboarding, strategy, account configuration, or technical implementation work already completed
- Transaction fees, gateway charges, or processing fees levied by payment providers
- These costs are incurred immediately and cannot be reversed once initiated. Refunds, if applicable, will apply only to the service fee portion, excluding the above expenses.
Refund eligibility applies only to the service component and does not include any non-refundable costs as outlined in Section 2.4.
- Dispute Resolution
In case of any disputes regarding cancellations or refunds, we encourage you to contact our
customer support team. If a resolution cannot be reached, the dispute will be governed by
the laws of Karnataka, India, as outlined in our Terms and Conditions. - Changes to This Policy
We reserve the right to modify this Cancellation and Refund Policy at any time. Changes
will be effective immediately upon posting on our website. It is your responsibility to
review this policy periodically for updates. - Contact Us
If you have any questions about this Cancellation and Refund Policy, please contact us at:
support@aizenmedia.com
Please note that your inquiry will be processed once a member of our support team begins
addressing your request. Kindly allow up to 24 hours for a response. Queries submitted
over the weekend will be attended to once regular business hours resume.
Kindly refrain from spamming our mailbox, we appreciate your patience and
understanding