Aizen Media – AI Voice Widget Bot
Email: support@aizenmedia.com
Last Updated: December 10, 2025
1. NO PHYSICAL SHIPPING
Aizen Media provides a 100% digital service. Our AI Voice Widget Bot is a software-as-a-service (SaaS) product that is delivered electronically via the internet.
What This Means:
- There are NO physical products to ship
- There are NO shipping charges or delivery fees
- There are NO shipping delays or courier tracking
- There is NO need for a delivery address (except for billing purposes)
2. DIGITAL SERVICE DELIVERY
2.1 What You Receive
When you purchase our AI Voice Widget Bot service, you receive:
Digital Installation:
- AI voice bot installed directly on your website
- Remote configuration and setup
- Digital access to your dashboard
- Email confirmations and documentation
No Physical Items:
- No hardware devices
- No USB drives or disks
- No printed materials or manuals
- No physical documentation
2.2 How Service is “Delivered”
Step 1: Payment Confirmation
- Once payment is received, you’ll get an email confirmation
- This typically happens within minutes of payment
Step 2: Onboarding & Information Collection
- Our team will contact you via email within 24 hours
- We’ll request necessary information (website details, business info, etc.)
- You’ll provide website access credentials for installation
Step 3: Bot Installation & Configuration
- Our technical team installs the bot on your website
- This is done remotely with your provided credentials
- Installation timeline: 2-5 business days (depending on complexity)
Step 4: Service Activation
- Once installed, the bot goes live on your website
- You receive dashboard login credentials via email
- Your 14-day trial period begins from this activation date
Step 5: Training & Support
- You’ll receive setup documentation via email
- Our support team is available for questions
- All communication happens digitally (email, phone, video calls)
3. DELIVERY TIMELINE
3.1 Standard Delivery Timeline
Payment to Installation:
- 2-5 business days for standard installations
- Timeline depends on:
- Website complexity and hosting environment
- Your responsiveness in providing information
- Current service queue and demand
Factors That May Extend Timeline:
- Complex website architecture or custom themes
- Multiple integration requirements (CRM, calendar systems)
- Technical issues with your website or hosting
- Delays in providing necessary access or information
3.2 Expedited Service
We do not currently offer expedited installation options. All installations are processed in the order they are received.
4. WHAT YOU NEED TO PROVIDE
To ensure smooth “delivery” of our service, you must provide:
Essential Information:
- Website URL and hosting details
- Website access credentials (FTP, cPanel, WordPress admin, etc.)
- Business information for bot training
- Calendar/CRM integration details (if applicable)
- Preferred contact method and availability
Timeline Impact:
- Providing complete information upfront speeds up delivery
- Missing or incorrect information causes delays
- Prompt responses to our requests ensure faster installation
5. DELIVERY CONFIRMATION
5.1 How You’ll Know Service is Delivered
You will receive:
Installation Complete Email:
- Confirmation that bot is live on your website
- Dashboard login credentials
- Quick start guide
- Support contact information
Visual Confirmation:
- You’ll see the voice widget on your website
- You can test the bot functionality immediately
- Dashboard shows real-time activity
Trial Period Begins:
- 14-day trial starts from installation date (not payment date)
- This is when the “delivery” is officially complete
6. DELAYS AND ISSUES
6.1 Potential Delays
Installation may be delayed due to:
Technical Issues:
- Website compatibility problems
- Hosting restrictions or limitations
- Plugin conflicts
- Security or firewall blocking
Information Issues:
- Missing or incorrect credentials
- Unresponsive communication
- Incomplete business information
External Factors:
- Third-party service outages
- Force majeure events
- High service demand
6.2 Communication During Delays
If there are any delays:
- We will notify you via email immediately
- We’ll provide estimated timeline for resolution
- We’ll work with you to resolve any issues
- You can contact support@aizenmedia.com for updates
6.3 Your Rights During Delays
Before Installation:
- If installation cannot be completed, you may request a refund
- Cancellation fee of ₹10,000 applies for pre-installation cancellations
- See our Cancellation & Refund Policy for details
Extended Delays:
- If installation takes longer than 10 business days due to our fault, you may request a full refund
7. FAILED DELIVERY
7.1 When Service Cannot Be Delivered
In rare cases, we may not be able to install the bot due to:
Technical Incompatibility:
- Your website platform is not compatible
- Hosting restrictions prevent installation
- Security settings cannot be modified
Client Non-Cooperation:
- Failure to provide necessary access
- Unresponsive to our communications
- Refusal to make required website changes
Other Reasons:
- Your business operates in an industry we cannot support
- Legal or regulatory restrictions
7.2 Resolution Options
If service cannot be delivered:
Full Refund (Our Fault):
- If we cannot complete installation due to our limitations
- Full ₹35,000 refund issued
Partial Refund (Client Fault):
- If installation fails due to your non-cooperation
- ₹10,000 cancellation fee applies
- ₹25,000 refunded
8. INTERNATIONAL SERVICE
8.1 Global Availability
Our service is available worldwide:
- No geographic restrictions on service delivery
- All setup and support is handled remotely
- Same digital delivery process regardless of location
8.2 Language and Support
Primary Language: English
- All communication and documentation in English
- Support provided in English during Indian business hours
- Bot can be configured for multiple languages (depending on requirements)
Time Zone Considerations:
- Our business hours: 9 AM – 5 PM IST (Monday-Friday)
- Installation scheduled based on mutual availability
- Support response within 24 hours regardless of your location
9. RE-DELIVERY (REACTIVATION)
9.1 Service Reactivation
If your bot has been terminated due to 180 days of inactivity:
Reactivation Process:
- Contact us at support@aizenmedia.com
- Pay ₹10,000 reactivation fee
- Service restored within 2-3 business days
- All previous configurations and data restored
This is NOT a new installation:
- No new setup fee required
- Only reactivation fee applies
- Faster than initial installation (2-3 days vs 2-5 days)
10. COMPARISON WITH PHYSICAL PRODUCTS
To clarify, here’s how our digital service differs from physical product shipping:
| Aspect | Physical Products | Our Digital Service |
|---|---|---|
| Shipping | Required | Not applicable |
| Delivery Time | Days to weeks | 2-5 business days |
| Shipping Cost | Additional charge | Included in setup fee |
| Tracking | Courier tracking | Email updates |
| Delivery Address | Physical address needed | Only email needed |
| Damaged in Transit | Possible | Not applicable |
| Lost in Shipping | Possible | Not applicable |
| Returns | Physical return process | Digital cancellation |
11. REFUND POLICY (RELATED TO DELIVERY)
11.1 If Service is Not Delivered
Before Installation:
- Cancellation fee: ₹10,000
- Refund: ₹25,000
Installation Failure (Our Fault):
- Full refund: ₹35,000
During Trial Period:
- Full refund available within 14 days of installation
- See Cancellation & Refund Policy for full details
12. FREQUENTLY ASKED QUESTIONS
Q: Do I need to be home for delivery?
A: No. Since this is a digital service, all installation is done remotely. You don’t need to be physically present.
Q: Will I receive a tracking number?
A: No tracking number is needed. You’ll receive email updates on installation progress.
Q: Can I change my delivery address?
A: Since there’s no physical shipping, you cannot change a “delivery address.” However, you can update your email or billing address by contacting us.
Q: What if the service is “lost in delivery”?
A: Digital services cannot be lost in transit. If installation fails, we’ll work with you to resolve it or provide a refund.
Q: Is there a delivery charge?
A: No. All delivery/installation costs are included in the ₹35,000 setup fee.
Q: Can I expedite delivery?
A: We do not currently offer expedited installation. Standard timeline is 2-5 business days.
Q: What if I’m not home during business hours?
A: Installation happens remotely. We’ll coordinate timing via email and can work around your schedule.
Q: Do you deliver internationally?
A: Yes. Our digital service is available worldwide with no additional charges.
13. CONTACT US
For questions about service delivery or installation:
Aizen Media
Flat No. 101, Sai Krishna Homes
BG Road, Bangalore, Karnataka – 560076, India
Email: support@aizenmedia.com
Phone: +91 9632535003
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM IST
14. SUMMARY
Key Points:
- ✅ This is a 100% digital service with NO physical shipping
- ✅ Service is delivered remotely via internet installation
- ✅ Standard delivery timeline: 2-5 business days after payment
- ✅ No shipping charges (included in setup fee)
- ✅ Available worldwide with no geographic restrictions
- ✅ All communication and updates via email
- ✅ 14-day trial period begins from installation date
Important:
- We do NOT ship any physical products
- All documentation and access is provided digitally
- Installation is completed remotely on your website
- No need to provide physical delivery address
Effective Date: December 10, 2025
Aizen Media – All Rights Reserved.